from United States - July 12, 2019
Flew Economy Class
We missed a late evening tight connection in Toronto. Air Iceland (Icelandair) took great care of us by putting us in a upscale hotel adjacent to the airport and arranging priority booking on an early flight the next morning on a different airline. On another leg of the flight, in the seat directly in front of us, we observed a male passenger who had imbibed a little too much, firmly and very diplomatically being handled by the chief flight attendant. We were attended too very professionally on all legs of the international flight round trip flight.
from Italy - April 9, 2017
Arrived from CPH and flew from KEF to Akureyri, you must check-in in the baggage claim hall after you pick up your luggage, and that’s still ok, but then you cannot move from there till you pass the security controls. But the security controllers arrived only 45 minutes later so with other passengers we wandered in the baggage claim hall like fools with nowhere to sit but the baggage belts cause no chairs were available. Finally we where admitted to the departure hall and could drink a beer but then when the flight was called we went to reach the gate and discovered that the gate was on the staircase and we had to stand 20 minutes with other passengers, many of them sitting on the stairs. Once on the plane, seat belts fastened, we waited more than one hour cause 1 passenger had to arrive from a delayed connection! Incredible! Icing on the cake: in Akureyri I collected a broken luggage…..
from United Arab Emirates - March 14, 2016
Flew from Reykjavik to Munich in Business class. Staff is nice and the food is really good, but the seats are not comfortable, so honestly not worth the extra money.
Upon arrival, as business class passengers your luggage is supposed to be given priority, however it was the very last to arrive for all business class passengers.
One of the reasons I was flying business was to have that priority so I could make my connection without rushing… I had to run unfortunately…