Air France

This is the WORSE airline! We arrived to baggage claim in CDG, only for our bags NOT to be there. We were told it was lost, and they tried to deliver it 2 days later. The worker said they tried to deliver it and should have called us. However, there was NO call. We setup another delivery for August 7th, and they never called nor showed up. When we call or chat with Air France to get it rectified, we get told they are having a problem with baggage infrastructure or that they can’t access the baggage info and the delivery operator will have to call us. Going without 80% of your clothes for 3+ weeks and counting is NOT acceptable. I will NEVER fly Air France again and I will NEVER fly to CDG. Fast forward to today, our experience leaving Paris was worse. We sat in line for 3 hours, ultimately missing our flight. We were sent to 3 different desks for rebooking, only to be sent to another desk. Air France is the WORSE. I don’t care how badly you want to travel to Paris, I would avoid Air France.

Lost luggage for almost two weeks! Others even less fortunate than I. Spent days trying to get through to airline only to be put on hold and eventually disconnected. ABSOLUTELY NO customer service. No one to report to, no answers. I’m not even going to file a claim as I’m certain it will be a further waste of my time!!!!

The worst customer service in the industry. Put on hold on the 800 number for over an hour multiple times. Sometimes disconnected. Service reps appeared to be working out of their homes considering the background noise ( children, people cooking…) and never have been able to resolve the issue.

Their customer email address does not get a response for weeks with a generic response saying they are unable to take care of the request due to overwhelming requests.

Great flight from BUD to SVO via CDG with Air France. At the time it is the cheapest option to get to Moscow from Budapest (along with KLM) and is much cheaper than Aeroflot or Wizz Air on selected route (not in general). Flight from Budapest departed on time and breakfast consistent of one croissant is rather modest but I took 3 and 2 cans (150ml) of Cola. There is no alcohol beverages on morning flights, Cabin crew was polite. From CDG I had 1 hour delay, which made me nervous as I had a short connection with separate booking in SVO, but arrival was only 30 minutes late, so not bad. Lunch is already better in terms of quantity (quality is high in general), I took two lunch sets. Legroom is good, customer support as well. I had to change my flight back and it was easy. I checked in my hand luggage as in Air France you can do it free of charge. Next time I fly from BSL to CDG and will also make a report.

Air France casually lost my luggage on a two leg journey from Luxembourg to Paris then onward to Miami. Upon arrival to Miami it was discovered that my bank and many other passengers’ bags did not make the flight. This began the arduous task of getting information from Air France about what happened and the status of my luggage. It is the end of day 4 and no update available. Social media does not respond, calling by phone is fruitless as the wait times is inhumane. I filed a claim that has not even been looked at. Reviewing status updates for both my bag and the claim I submitted yield not a single update.
My bag contains clothing needed for my trip, shoes, medication and grooming equipment. The blase approach to customer inquiries and issues is highly unprofessional and demeaning.

I would not recommend this airline to anyone if this is how they treat customers, especially in these times when human kindness is needed.