Air France

Our baggage did not make it to the destination airport. AirFrance told me initially that I will get them the day after (today) – which I have been told is no longer the case, right now I already expect them tomorrow.

I live in the Czech Republic and I have spent 1 month abroad. I took casual, business, and gym clothes. I am going to buy at least business and gym clothes so I can make it through tomorrow. AirFrance does not want to compensate for the costs involved as they say I have a permanent, and not a temporary address.

I don’t care what the policy says, this is going to cost me money and make me waste time.

The whole experience of missing a baggage starts at the airport, where you are waiting for longer as your bags do not come, filling all the paperwork on the baggage claim desk, having to call the company and waiting for customer service so you can get to follow up, and wasting time shopping for things that you already have.

How is it possible that a customer can not be compensated for such a cost, waste of time, and bad experience?

12/25/2022 @7:00 am-7:30 am Security check in time, one of the security office “male”told me to take out my “”hijab”” for security check which he has no right to tell anyone. Everyone have freedom of their own religion and we all should respect. He also told me take out my bangles and I said to him my bangles is too tight. He replied If you can’t do that go back to your country and he let me to wait until take out my bangles While I have 4 months old baby with me. I had 10 hour transit, so far I realize this is the worse experience and worse manners I have never had.
For better customer service for all visitors, every employee need to get training for better manners. I wish you all have kindness. Thank you !

Horrible. Horrible food. Headphones broke during regular use. They lost my checked luggage and I ended up with a hideous sunburn scar on my face because my sunblock was in there. Had to go buy EVERYTHING I needed for my trip including clothes in rural Brazil. They didn’t deliver my bag until a WEEK later. Was told by the employee at the airport that I would be compensated 60 euros per day I’m without my bag. Now they’re telling me that they don’t do that. I’ll never fly with this airline again.

I have taken over 100 flights, this (Air France) is by far the worst airline I have ever flown. Cancelled my flight on the way out, and 4 days later did the same for my return flight. Delayed me over 24hrs, made no effort to make amends. Cedric who was working at the Airfrance desk at 11pm on the night 24.11.22, when my flight was cancelled, was totally unhelpful. He treated my situation with distain and had the empathy of a mortician. He made no effort to assist, he did the bare minimum. When I suggested this approach was leading to a bad review for his employer, he smiled for the first time and said “Go ahead.”. Shame on you Air France, and shame on Cedric not valuing his employers reputation. Do not fly this airline, you have far better choices. Let my experience be a warning, not bitten once but bitten twice shy. I will not allow Air France to cancel a 3td flight on me again, twice in a row was enough.

Two of our 3 flights were on Air France.
Cabin crew were polite and attentive.
The flights, however, both encountered problems.
FIRST flight:
Towards end of the flight the cabin crew is giving detailed instructions to the exit row passengers. One of our row mates clocks that there are emergency crews, including a fire trunk, on the runway. We land safely, but the emergency crews follow our plane to its parking place. The pilot tells us that we experienced “technical difficulties”. Handled professionally, but it was still scary. I wonder why the cabin crew waited until there was an actual problem to give instructions to the exit row people?
SECOND flight:
Night landing. Clouds, but not many. Plane gets closer to the runway we suddenly hear the engines get louder and feel the plane pull strongly upwards. The pilots were aborting the landing. Second attempt was good.
Both of these flights occurred on the same day.
We will be choosing other carriers in the future.