3.7/10

    From 125 passenger reviews

    Logan

    from - November 6, 2018

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Really good airline. International flight from SFO to Beijing is on par with other carriers. Great value for the money, attractive flight attendants. Better than the beat up old hags on the Western carriers. I don’t want to look at some grandma for 15 hours.

    SHUBHAM

    from - October 25, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This Air line has the most worst service ever I have Experienced.They show us on ticket meal confirmed and do not provide us with food on board.The food provided on-board is not up to the mark specially for long routes.I had Experienced the worst part from Newyork when the air China Airport authority is not sure whether we will get our connecting flight and the have to put the baggage destination of the next airport(Beijing)and before we reach the airport the flight attendant informs we are getting our connecting flight and when we get down and ask for our checked in baggage there is no one to respond on the airport when it is there home airport.Then luckily one of the staff tells we would send it to Mumbai airport and when we land at Mumbai airport the AirChina Staff tells we will send the baggage’s at home and the cost required for the material for your upcoming days would be compensated to you once you send us the bills.And when finally our bags come after 3 days we find half of our luggage missing and when we claim for both missing and the daily necessity items the company the company wont reply soon with exact scenario and after that they wont claim you the complete amount giving some company policy . This Airline is pathetic and I would never recommend anybody to travel by this airline.Regarding the staff support ,Airline food,customer relation this airline has negative marking and most detoriated services ever experienced. Never opt such services.

    Anju

    from - July 27, 2018

    Flew Business Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We flew business call on Air China, and they lost our bags for almost 1 week (which we reported immediately) and did not help us find them. They lost track of them entirely, multiple bags. Furthermore, upon eventual return of the bags there was significant damage to the bags (again, which we reported), but the airline did not follow-up. On our return flight the bags were once again lost. We emailed and called customer service and they continued to give us the run around without any answers. They advised we should have reported the bags lost immediately (which we did). ***Air China is the most disorganized and irresponsible airline we have ever flown with the worst customer service of any company I have every worked with***

    Hugh

    from New Zealand - March 18, 2018

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have recently flown multiple flights with Air China, being Auckland to Beijing return on flights CA784 and 783, Beijing to Chengdu return, flights CA 1405 and 1408. I had read a number of reviews when I booked these flights so was not expecting too much, that said I went ahead and booked flights to China. (For the record I am a regular flyer with Air NZ, Qantas, American and United) I booked our flights on the Air China website, when doing so, make sure you have your passport details ready as you will need them. Remember in most cases you’ll need to get a visa for China. A day before travel I was able to select my seats and print off my boarding pass for the internal flight. Could not print the international boarding pass. Check in at AKL was slow as ground staff (Air NZ) needed to ensure passport and visas were in order, also some time was spent explaining how your bags could be directed to your final destination in China without the need to clear customs at Beijing (this was a great service). Boarding out of AKL was OK. Food on the plane was quite good, just remember to choose the western food as the Chinese options may not be to your liking. I have read reviews about people saying the Chinese porridge for breakfast is ghastly, whether you have this porridge on a plane or in a smart hotel, the porridge in any place is ghastly. The beverages were in keeping with what Chinese patrons would have expected, so no sparkling wines, or white wines though if you like a strong red you’ll be in luck. All of our flights were on 787 Dreamliner except for one on a 777 300 so all good here. IFE was as good as other airlines I fly (noted earlier) With Air China if you pay attention to the detail, then you’ll be alright. Their website is slow so be patient. Despite some small niggles these were vastly offset by the extremely competitive price we paid to travel with them. The other flights we took with Air China were similar to the AKL to Beijing flights, all being punctual.

    Chris

    from Australia - January 16, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Never, ever fly with this company. Their website doesn’t work, they’re impossible to get a hold of by phone & they never return calls. They left my daughters & I stranded at JFK airport for 26 hours with little communication until others on our flight rioted. Air China allegedly hadn’t paid their airport tax so the airport wouldn’t give thematic gate. Their in flight staff ignored my request for some more water & their English was very poor making all communication difficult. I suppose with 1.3 billion customers they don’t need to be courteous to foreigners.

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