Air Canada

Personnel au sol refus de vous aider et refuse de parler français
Siège hs, ecran tu hs, repas uniquement les restes
Service client offre un bon qui double le prix de vente.
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I purchased a refundable round-trip ticket from Denver, Colorado to Osaka, Japan departing on July 31 from Denver to Osaka. I still intended to go until I was notified that my flight was cancelled on May 21, 2020. As per the email from Air Canada, it asked me to cancel the flight even though it was already cancelled by the airline. I did not do this because I wasn’t given an option for a full refund to my original payment method. According to the United States Department of Transportation (DOT) which Air Canada is subject to in this case because the flight originates and ends in the United States, I’m legally entitled to a full refund on my original payment method. I understand that it is the policy of Air Canada to offer a voucher, but policy does not supersede United States Law. I have called numerous times, filed a complaint with Air Canada and the US DOT, and Air Canada refuses to give me a refund. At this point, I will not vouch for this airline nor recommend to them to anyone because of how they are handling this situation.

The service was not great. Tray tables and bathrooms were very gross. The flight attendants threatened to deplane me. Even after they let me stay they were very rude and also ignored me. The food was ok. After I got off the plane my bag was smashed. I asked customer service for compensation. They were very rude again.

This is a review for an upcoming flight that Air Canada canceled and therefore will never happen. We were to fly to Jamaica from the United States and booked on a flight through Air Canada. So much for saving $100! There were to be 6 of us. They are only issuing us a credit for each of the 6 passengers to use in the next 18 months. I have requested a refund since people in the United States rarely fly via Air Canada, especially when they are travelling south to the Caribbean. I fear I will never see this $1800 again. My major complaint is that they canceled our flight, understandably so, but they did it. They should refund us our money!

I thought this is a better airline.probably wrong airline.this airline is not as good anymore as it was 20 years ago.i booked my flight to US my flight was at 5 I went to visit one of my family in hospital and I arrived at to the counter.i was told by the counter attendant that the system is closed for that flight I was told to rebook…and I was told that you can’t board this flight you are late.i informed them there is still one hour and I can be at the gate in 15 min.they said no you have to rebook.i had to had back home.i told this to my brother in law.he said he also had a bad experience with this airline and he will never fly with this airline.he said you would have asked me first about this airline.when you book online they will take your funds immediately and when you request for reimburse they will never bother.my family and I will never book with this airline.i had to hold for an hour and a half on the phone to get someone.will never book with this airline.