Air Canada

Nothing short of an absolute nightmare.

Flights coming back: smooth, and well done.

Flight going to London…it’s been over two weeks since I first addressed everything that went wrong, including missing flights, being bumped to different flights (which caused us to need to buy new flights for a missed connection), the airline losing our baggage, and their support team literally says an agent has up to 30 days for a response. ***30 days***.

Avoid at all costs! NEVER flying them again.

The flight attendants were all very lovely however the Seats and legroom was ridiculous there Was very little room legroom etc. my butt was so sore after a five hour flight and so was everyone else around me I will never fly with Air Canada again we were only offered beverages no snacks at all on a five hour flight

My latest flight was so difficult for several reasons. First, Air Canada does not have a handicap waiting area at Sea-Tac. Second, the washroom was through “first class” curtains and it was uncomfortable for me. Third, there was complimentary beverages on an almost 5-hour flight. I felt like baggage rather than a customer who paid a great deal of money for the flight. Shabby.

First time flying – had a flight to Toronto and back to Vancouver with Air Canada. Very nice staff. Flight takeoff/landing was smooth and on-time. Boarding was easy. Don’t really have any complaints.

Stranded at Pearson International (Toronto) because of our 5-hour delayed flight from San Antonio, we (at least 14 passengers with connections to Montreal and Ottawa) had a very unpleasant experience with Air Canada there. Its personnel at the connection desk offered us no apologies, no options for accomodation and no compensation, but instead lectured us with apparent agitation, even aggression, for being ungrateful daring to question their “hospitality”. We spent the entire night on the floor of the airport where its administration “generously” provided prison-style blankets. Complaints to AC customer relations department resulted in an offer of 25% discount for the next flight off so-called “base fair”, which (when applied), is still roughly 10-15% percent more expensive than what you could easily find on any consolidator website. Ruined plans, worries of friends and families, unattended business meetings, lost time, simply discomfort, both physical (from sleepless night) and moral (when you are just expected to gratefully overspend on overbooked flights and be happy and quiet about it) – all these things, apparently, are not considered, much less covered by the AC policy.