Air Canada Express

Air Canada rescued me two days ago, from a disastrous travel experience with another airline and under the circumstances I can’t praise their professionalism and customer service highly enough. My travel buddy and I were grouchy and exhausted from 10 hrs delayed in the airport in Mexico City when we boarded our Air Canada flight, so when the attendant took my small tote bag from me to store at the front of the plane for take off, I grumbled a bit. He retorted that I’d chosen the seats, to which I answered that I hadn’t. We had paid for premium seats with extra leg room (I’m 6’4″) I really hadn’t been that upset about it, but after take off the attendant brought my bag back, apologized and gave me the # I needed to call for a refund. I explained that it had just been a very long day and apologized, and the whole thing ended up being quite warm and nice. In fact, all the Air Canada staff were equally as courteous, and our pilots were able to take off and land 4 times in some of the worst weather I’ve ever flown in without so much as a shudder. I highly recommend Air Canada for their skill, forbearance, and because they truly seem to care about the quality of their service.