4.3/10

    From 4 passenger reviews

    John

    from United States - November 4, 2017

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flying Air Canada, is cheap, but their service is the same. You will be disappointed.

    Andrew

    from United States - June 7, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible Airline. They broke an entire corner off of my girlfriends suitcase when she checked her luggage. It was an expensive $900 Rimowa suitcase that was smashed to bits. (Please see pictures.) When we approached the baggage department the lady at the counter was relatively new and after waiting for an hour of her trying to reach someone to help her process a claim, she couldn’t do it. Not only was it a waste of our time, the problem was never resolved. She then asked us to reach out ourselves.

    After cycling through their frustrating and terrible automated voice services for almost 2 hours on the phone, we were told they couldn’t replace the bag because the claim wasn’t made within 7 days. This was never made known to as from the baggage counter as they are probably finding ways to doge any type of responsibility. My girlfriend tried calling in from Japan and this guy named Murata was the worst. Really unfriendly and unhelpful. I would have preferred if they routed me to the DMV. In the end Air Canada cost time AND money and still REFUSED to rectify the damage that they caused.

    Ryan

    from Canada - March 17, 2016

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    flying from narita-toronto i never experienced such lazy flight middle aged flight attendants sipping a cup of coffee while passengers starting to board the plane.one flight attendant holding a cup of coffee call my attention and asked me “hey young man can you help that lady put her hand carry baggage in the compartment ” i know its not their job to carry and put every ones passengers hand carry baggage in the compartment ..what make me sick is the CUP OF COFFEE she was holding while passengers are busy loading their things.up in the compartment .. what a shame!

    Arthur

    from United States - February 26, 2016

    Flew Premium Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Air Canada rescued me two days ago, from a disastrous travel experience with another airline and under the circumstances I can’t praise their professionalism and customer service highly enough. My travel buddy and I were grouchy and exhausted from 10 hrs delayed in the airport in Mexico City when we boarded our Air Canada flight, so when the attendant took my small tote bag from me to store at the front of the plane for take off, I grumbled a bit. He retorted that I’d chosen the seats, to which I answered that I hadn’t. We had paid for premium seats with extra leg room (I’m 6’4″) I really hadn’t been that upset about it, but after take off the attendant brought my bag back, apologized and gave me the # I needed to call for a refund. I explained that it had just been a very long day and apologized, and the whole thing ended up being quite warm and nice. In fact, all the Air Canada staff were equally as courteous, and our pilots were able to take off and land 4 times in some of the worst weather I’ve ever flown in without so much as a shudder. I highly recommend Air Canada for their skill, forbearance, and because they truly seem to care about the quality of their service.

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