from Canada - September 30, 2021
Flew Business Class
I was on a flight from Sydney NS. Accompanying my 85 yr old mother to our home in Ontario. My mother required oxygen and the staff Ragd Qaddara,Lizeth Alverez Rojas were amazing at making sure everything was going well . At one point when my mom needed to use the facilities she had issues and a passenger Maureen cleta MacDonald also helped. Unknown to me she also worked fo AC . You were all very helpful and compassionate towards my mom and. Me I will definitely refere and fly AC again. Thank you so much Kim
from Canada - January 2, 2020
Flew Economy Class
Return flight from YQM TO YUL regular monthly flight, plane is usually a dash-8 Q400,
Ratings 1 to 10
on time -1
On board Service- 10
Baggage handling- 1
Rate fair- 1
The problem in Canada is that there’s no inter-Canadian completion, there are 3 airlines WestJet, porter, air canada. Each have consolidated their flight routes allowing no competition between each other or very little. This allows the airline to charge anything they want. If fair competition was allowed I’m certain things would change for the better.
from United States - November 4, 2017
Flew Premium Economy Class
Flying Air Canada, is cheap, but their service is the same. You will be disappointed.
from United States - June 7, 2016
Horrible Airline. They broke an entire corner off of my girlfriends suitcase when she checked her luggage. It was an expensive $900 Rimowa suitcase that was smashed to bits. (Please see pictures.) When we approached the baggage department the lady at the counter was relatively new and after waiting for an hour of her trying to reach someone to help her process a claim, she couldn’t do it. Not only was it a waste of our time, the problem was never resolved. She then asked us to reach out ourselves.
After cycling through their frustrating and terrible automated voice services for almost 2 hours on the phone, we were told they couldn’t replace the bag because the claim wasn’t made within 7 days. This was never made known to as from the baggage counter as they are probably finding ways to doge any type of responsibility. My girlfriend tried calling in from Japan and this guy named Murata was the worst. Really unfriendly and unhelpful. I would have preferred if they routed me to the DMV. In the end Air Canada cost time AND money and still REFUSED to rectify the damage that they caused.
from Canada - March 17, 2016
flying from narita-toronto i never experienced such lazy flight middle aged flight attendants sipping a cup of coffee while passengers starting to board the plane.one flight attendant holding a cup of coffee call my attention and asked me “hey young man can you help that lady put her hand carry baggage in the compartment ” i know its not their job to carry and put every ones passengers hand carry baggage in the compartment ..what make me sick is the CUP OF COFFEE she was holding while passengers are busy loading their things.up in the compartment .. what a shame!