Aeromexico

I flex Aeromexico in Dec and arrived to my luggage missing. It is now March and I still have not received my luggage or any compensation. I was originally offered $250 USD in compensation for the delay. I sent payment information and received nothing. They also informed me that if my bag was lost, then the $250 USD for the delay would be deducted from the total price of my luggage. After 21 days passed, I reached out again asking for compensation. After listing the contents of my bag, I was offered just over $500 USD. It cost me nearly $80 to check the bag and since the bag was lost, I was no longer eligible for the $250 for the delay. Basically, Aeromexico was telling me that the bag itself, the contents inside, all of the clothing and toiletries I had to pay for during my stay and the inconvenience of it all was worth about $170 USD. I have reached out via email, WhatsApp and phone several times. I’m extremely disappointed with this airline and their inability to resolve issues.

Extremely bad customer service and communication. My flight was scheduled to take off at 8:55pm and at 9:10pm they announced that the flight was delayed for an hour because they were waiting for the flight crew. An hour later they said that they were still waiting for 2 crew members, they boarded another flight before our flight and no information about our flight, going on 2 hours Daley waiting for the other flight to board and not even the decency to informed us or give us an update. If any passenger is not at the airport at least 2 hours before the flight they will lose their flight and have to purchase a whole new ticket so I think that is only fair that the airline should have to reimburse all the passengers for the flight. I will be posting this on all platforms to make sure it’s heard and hope Aeromexico does something about it.

We had 2 bad experiences at the Mexico City satellite airport of Santa Lucia (NLU). The first flight was chaotic with no pre-boarding or even standard zone loading. Fortunately, several gentlemen DID WHAT THE AIRLINE DID NOT and waved my amputee husband and me to the front of the line. On the second flight, there were no zones or even pre-boarding. 20-30 passengers were placed at the front, ignoring those who actually needed pre-boarding and those who were paying Premier, both of which we were. When seated, we watched as several economy passengers jammed their crap in the Premier overhead bins. Result? Hubby’s carry-on-the one that held his medications — was scuffed and badly jammed.

I wrote to complain and got the standard “too bad, so sad” letter in return. While I was looking for a small compensation to acknowledge that they did not deliver as promised, I got a form letter than any trained lizard could, and did, write.

We will look elsewhere in the future and heartily recommend that you do the same.

My husband and I bought roundtrip First Class tickets from Austin, Tx to Lima, Peru with one connection in Mexico City. Two months before our fight, Aeromexico changed the itinerary from Austin to Houston to Atlanta to Mexico City to Lima! AND changed all from first class to coach except the leg from Mexico City to LIma. This would have us changing planes four times and added 7 hours to our travel. I tried for those two months to contact someone – anyone at Aeromexico who could address these unacceptable changes and was completely unsuccessful!!! Aeromexico doesn’t have bad customer service, they have NONE.
This itinerary was completely impossible for my elderly husband, so ultimately we just lost the trip and the money we spent. I continue to attempt to speak to a rep who can address this to no avail.

REFUNDABLE TICKETS ARE A SCAM! Aeromexico is stealing from customers by refusing to process “fully refundable” tickets. I paid A LOT extra for refundable and now 5 weeks later still don’t have my $1600 back! I have asked three times to speak with a supervisor and they refuse. Then I asked to speak with someone in the refund department and they told me that department doesn’t have a phone! HOW CONVENIENT. I don’t trust that I will ever get my money back!