2.4/10

    From 85 passenger reviews

    Melissa

    from United States - September 11, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    REFUNDABLE TICKETS ARE A SCAM! Aeromexico is stealing from customers by refusing to process “fully refundable” tickets. I paid A LOT extra for refundable and now 5 weeks later still don’t have my $1600 back! I have asked three times to speak with a supervisor and they refuse. Then I asked to speak with someone in the refund department and they told me that department doesn’t have a phone! HOW CONVENIENT. I don’t trust that I will ever get my money back!

    Omri

    from United States - April 7, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    AeroMexico is a terrible airline. Think twice before you book a flight, and make sure you read the fine print. I have traveled to hundreds of cities, and I have never experienced such a terrible level of service. I purchased a ticket, confirmed my flight and I was bumped from the flight at the last minute because they “didn’t have enough seats”. Of course, one would expect a refund, but even this was not confirmed at the gate and the airline said I need to reach out by phone. Here’s the catch – AeroMexico has no customer support phone line!!! They only accept emails. This is incredibly frustrating and borderline manipulative. Do not fly AeroMexico!

    Zhaoxi

    from United States - February 20, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    On November 1, Aeromexico cancelled my flight to Santiago, which I booked through my travel agent, Chase. I requested a refund three times from Chase. Chase told me that 1) due to the pandemic, Aeromexico inhibited Chase’s ability to issue direct refunds to passengers, and 2) Aeromexico’s policy is to only offer travel credit even for flights that they cancel. Three and a half months after the cancellation, I still don’t have my refund.

    Aeromexico is brazenly violating American law. According to the US Department of Transportation’s webpage on refunds (https://www.transportation.gov/individuals/aviation-consumer-protection/refunds), “a passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the passenger chooses not to travel.”

    Gil

    from Mexico - December 24, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I purchased a ticket from Mexico City to London on August 2, 2020. On August 9th, Aeromexico cancelled the flight. They have neither refunded the ticket price as required by law nor even given us a voucher for future use.

    Many people have told me of similar acts of dishonesty on the part of Aeromexico, such as leaving their passengers stranded in Shanghai without even notifying them of the flight’s cancellation and then refusing to refund the ticket price.

    Kent

    from United States - December 14, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Despite being screwed in the past, I decided to entrust my travel plans again to AeroMexico. MISTAKE. Unfortunately, I once again learned that they do not care about their customers. Owing to a mechanical issue, my Delta (DL) flight from SLC arrived over an hour late into MEX leaving me about 50 minutes to make my connection on AeroMexico (AM) to OAX. I moved as fast as humanly possible through immigration, customs, and another security screening to reach my gate 15 minutes to spare… or so thought. The inconsiderate AM captain decided to shut the door 15 minutes prior to the scheduled departure. The rude gate agents refused to ask him to reconsider on my behalf. As it was the last flight of the day, I was rescheduled for the next day. (Obviously, if I wanted to arrive the next day, I would have booked it that way.) An elite status DL customer having traveled well over a million miles on over 80 airlines (literally around the world), I unfortunately must warn my fellow travelers that AeroMexico’s treatment and concern for their customers is as bad as it gets.

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