2.5/10

    From 80 passenger reviews

    jose

    from Norway - May 18, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I book a flight with Aeromexico a few weeks ago, now they cancelled the flight 2 weeks from the departure.
    They refused to refund the money that i pay, that it was a round trip from Chile to Canada, (not cheap), even if they cancelled the flight. Is not the pandemic, some planes are flying anyway, and airports are open for the people that need it and have all the requirements to do so.
    The only option that they give me was an open ticket with them. That means, just 1 ticket. that also i have to pay the difference in money and also a expensive fee for service?.. this is a robbery.

    They abused from people in the middle of a pandemic.

    Please let me know if there is a group to take legal action against Aeromexico

    Emily

    from United States - February 21, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I wish I could detail more of this, but there is a short word limit. The TL;DR version is Aeromexico promised a refund, over the course of 6 months denied the possibility that there was a mistake in the transaction, blamed us, blamed our bank, etc. after following up with several avenues (their phone number, their email, BBB) and being denied and dismissed, I finally found a local number and convinced a service rep to audit the transaction and was FINALLY given the refund. Buy Interjet, Aeromexico is not worth the hassle. Joaquin Raul Cano Diaz should be fired.

    JOSE MANUEL

    from Mexico - October 15, 2019

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Viajo frecuentemente en esta aerolínea tanto en clase Bussines como en premium economy o turista, considero una flota moderna con excelentes aviones en un estado óptimo y con excelentes servicios de seguridad, considero una relación producto precio alta en cuanto al costo del billete, considero que su plataforma de lealtad no ofrece vuelos atractivos, considero que el servicio de la tripulación en cabina es muy malo la mayoría de las veces con sus excepciones aún así siento que nones un servicio bueno constante y por el contrario malo. Considero que el cuidado de equipaje es malo, maltratan maletas y me han roto 3 son hacerse responsables.

    Adriana

    from Canada - August 10, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    In the plane I had to help my daughter clean herself in the bathroom, fortunately I got some shorts and extra underwear on my backpack for her to change. My other daughter in tears from watching her Mom begging and be treated like that in front of many people… All us three very sad to leave Dad behind…
    I think that it was possible for us to be let in from the beginning when trying to check in the luggage….it was very possible, late but possible. Otherwise we wouldn’t even try but we knew all along it was possible for us to check in the luggage at 8am and get in the flight by 8.45am. There are some people that are given the power/authority but unfortunately are not skilled to make the right decisions.
    Very sad and disappointed experience…UNBELIEVABLE!! very humiliating….

    Dominick

    from United States - June 6, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I bought a flight for a contractor who was supposed to work an event I promoted. The contractor no-showed. Nearly 48 hours before the flight, I called and cancelled. They let me “leave the ticket open.” I was led to believe that I could just use that as a credit toward a future flight.

    Two weeks later, I called to arrange a flight for a different contractor, and asked to use the credit. The agent told me that the ticket was ONLY open for the person I initially purchased it for, someone whom I will not book again. I could not purchase a ticket for anyone else, using that credit. I went through the paces with the complaint department. All I got was a canned response saying “the ticket is non-transferrable, but thank you for making us your carrier of choice.” Translation: “You may as well have flushed your money down the toilet, but thanks for letting us keep it instead.”

    There are cheaper airlines that fly out of Mexico, that give you this same level of poor “customer service,” with the exact same quality flights. I will be taking my FREQUENT business elsewhere, in the future.

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