Aeromexico

I have never set foot on an Aeromexico flight — they denied me travel despite having successfully paid through their own website. This is all due to their poorly communicated and (un)documented “payment validation policy”.

Soon after purchasing my ticket, I received an email stating that my “reservation…[is] subject to validation of the payment method” by presenting the original form of payment. Already, this information should have been included BEFORE payment. Furthermore, neither did the email EVER describe the repercussions (ie. being denied boarding) nor emphasize the specific need for the original card. Given this situation’s novelty for what I believe to be most travellers, Aeromexico shows a concerning ineptitude in communication.

Upon check-in, Aeromexico was also irresponsible towards their lack of transparency. After being denied my own ticket, I suggested payment with another credit card, cancelling and repurchasing the ticket, and contacting ticketing staff. All was repeatedly denied with ambiguous answers such as “the system is unable to do so”.

The existence of payment validation is unjustifiable when Aeromexico’s website, where I completed the payment, has already verified the credit card using 2-factor authentication. This whole matter is just a disingenuous excuse for deeper issues within Aeromexico’s operations.

Professional and polite crew, excellent service on board and comfy plane (dreamliner). We had a 2 hours delays very well announced and a voucher. Awesome experience.

Almost as bad as volaris. The system will “be down” when trying to add luggage so that you have NO choice but to pay for it at the airport at double the cost. How convenient for them. ?

I traveled with this airline on March 17/23 and my first flight to go was fine but the return trip was canceled and they did not give me another flight and they did not reimburse me for the amount of the flight. I called customer service and they wanted to sell me another return flight and more expensive. It is one of the bad airlines to travel, they do not respect reservations and they do not solve anything for you.

They changed my flight by over 1.5 hours after I booked it, creating an even more massive layover and late arrival. In trying to change it customer service was horrible and refused. Baggage was incredibly slow arriving.