10/10

    From 1 passenger reviews

    Olav Einar

    from Norway - March 16, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Aeromars flight 119 23 february was canseled, caused operational issues (birdstrike on arrival )
    it was werry confusion, at what we would do. First it was no flights before to morrow, and hotell was offered. Werry fair enought. As a pilot, i know there is always a flight option, so when i let them handle the line i and two friends went to the desk, and we got rebooked, thrue a another airport and arrived the destination 10 hours delayed. But a far better option than a night on hotell. I whrighted aeromar a small complain mail about what could be better in theyr service. And i got a mail back next day, where they apolpgied about everything. And they wanted to give me a two way roundtrip ticet to any of theyr destinations for free. That supriced me, and it defently regain ALL respect for this airline. And in general i have ben flewn with them often, and always been sastified. i take of my the hat for this airline, services and comunication.

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