HD Aviation Videos

    from Brazil - January 9, 2016

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I’ve taken many flights with Aerolineas Argentinas (more than 40) in the last 4 years and my worst issue was that once I had a 30 min delay on a flight from AEP to SCL. All the other flights have always arrived on time or earlier, had a friendly crew and they have never lost my luggage.
    I know there have been some bigger issues around, but that may also happen with other carriers.
    The Airline provides a reliable service with a basic inflight service including snacks and non-alcoholic drinks (comparable to its competitor’s) in domestic and regional flights in SouthAm. AR has one of the best safety records in the airline industry.

    Michele

    from Mauritius - January 6, 2016

    Flew Economy

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    It was the first time we travelled with Aerolineas Argentinas. It is a ‘just fine’ airline for those who do not expect luxury. Negative points will be that:

    1. when we bought the online tickets, it clearly said 1h direct flight from Mar del Plata to and from Buenos Aires but we ended up having a stop on each trip (one to Santa Rosa and the other to Viedma) which are very far from my final destinations. So on both trips, we had to add an extra 2.5 h on each flight and delay our pickup to/from the airport.
    2. There was no flight announcement at the boarding gates and when we would ask the crew, they would tell us to ask other crew members at the next gate, while they were having an apparently funny conversation. When we would find out (by ourselves) which gate to board in, there was no queuing up either.
    3. Boarding was delayed on both trips and crew seemed casual about it. No explanations given to the passengers.
    4. The trip felt like a bumpy and noisy bus ride.
    5. Cabin crew is not very well trained and quite condescending.
    Apart from the fact that I reached my destination safe, I would not recommend the airline but being in Latin America there is not really a big choice !

    EDITORS COMMENT: They are certainly behind the times in terms of in-flight entertainment etc but they are very safe and as you suggest that’s the most important.

    Gustavo

    from Argentina - August 26, 2015

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Good Service. Some aircraft are quite old. Others fresh new. Easy to buy tickets via web.

    Alejandro

    from Spain - June 25, 2015

    Flew Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Very poor service, staff unhelpfull and old planes. avoid this company you have better options to fly from Spain to Argentina such Iberia or even Air Europa

    Ivan

    from Australia - May 28, 2015

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I had never problems with them. The planes are all new and the crew was polite all the time.

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