Aeroflot

They are kind of lazy and don’t give a ****.

They gave my friend the wrong ticket when arriving in Moscow (actually they screwed this up for the other guy, if you think about it) and said ups!

Then they didn’t do anything about it and said “it’s fine you can board with the print-out boarding pass”.

I wonder if she hadn’t had 2 copies, what would have happened?

On the ticket you have the baggage code and everything, so in case something happened with the luggage …

But why bother?

We buy ticket from Aeroflot, Your Flight is from Yerevan to Moscow and Moscow to St Petersburg. Just look at the time…
Departure
07:20 Tue, 1 Nov
Arrival
09:10 Tue, 1 Nov

Departure
10:45 Tue, 1 Nov
Arrival
12:05 Tue, 1 Nov
And when we finish our first registration and take your baggage, It was already 10:05 and we try to do our second registration but they say registration is finished you late 5 minut. I should add that we have registered the first. It mean that Aeroflot sell to you ticket, which is impossible to do i am lost more than 180 $ and Stay on Airport.

AIRLINE FROM HELL Used the services from Delhi to Barcelona via Moscow. The first leg ( 6 hrs) was in a two raw aircraft with no in flight entertainment whatsoever, there was not even a common screen, the service was rude and self important, food was not edible. The connecting flight was dirty and the food continued to be terrible.
When I landed in Barcelona my suitcase was destroyed and whilst I understand they outsource the ground service their customer service response was none existent and equally rude if you ever got through. The team at Barcelona Airport stated that they couldn’t do anything and I should contact CS via email through their website, which I did, 40 days later there was no answer. I had to plea to the Barcelona team to deal with it, I was asked for hard copies and to deliver the broken suitcase to their offices. Which I did, to find the office close at working hours (hours stated on their window) I knocked on the glass someone then came out who took the paper and suitcase, I followed up with an email and a call ( was told the person dealing with was not in office so no clue) and woman put the phone down . WORST EVER EXPERIENCE in all accounts.

I called Aeroflot and told that we’re going to be late for our flight and asked if we can change the tickets. They told that tickets aren’t refundable or changeable but said that I can request the tex that hasn’t been used. Our flight was from Yerevan-Moscow-LAX and we were being late for Yerevan flight but others were fine but representative didn’t told me that in order to request the tax I have to cancel my other flights. After buying another tickets and finally arrived to our destination I called to request my tax but now they’re saying that because I didn’t cable my flight I can’t get my tax back. So unfair. First time they said I can and request it anytime but now they told that I can’t. I even asked their supervisor but he hung up on me after telling the same thing. I called 1(866)879-7647 and spoke with Daniel who said he’s a supervisor. After all he and the other girl told that I can just write them a negative Review but that’s the only thing I can do. What a rude customer service they have.

We were extremely pleasantly surprised by our Aeroflot flight from Moscow to Los Angeles, a 12 hour flight. We flew a different airline on the way to Europe, and it was pretty bad, so we weren’t expecting much from Aeroflot. The difference was evident right from the start. Helpful and attentive flight attendants. A blanket, pillow, slippers and eye mask on every seat. Beverages offered every hour. An enormous selection of media to choose from. A USB port at every seat. Wifi. Really good food. We will be flying Aeroflot whenever possible in the future!