andrew
from New Zealand - July 1, 2017
Flew Economy
flight left o.n time and arrived on time. flight crew disinterested. concerened as could not hear the safety briefing due to chatting in the plane. crew did not stop this. meals were basic.
Tatsiana
from Vietnam - June 5, 2017
Flew Economy
Absolutely horrible company with no respect to the passengers! They just cancelled the flight 5 hours before the take off. They don’t provide viable alternatives such as hotel or even food vouchers! They give max. 2$ food voucher! Never again I am going to use Aeroflot!
Savva
from New Zealand - April 29, 2017
Flew Premium Economy
Excellent airline, it gave me all the service i needed and the flight attendants were very kind. I would go again!
Mirte
from Netherlands - April 14, 2017
Flew Economy
Very poor costumer service. No refund for the purchase of nessecary products, clothes after a delayed arrival of my checked luggage of 4 days on the way to Shanghai.
And on the way back, I had to stay on an airbed in a terminal that I had to wait for until 00.00 in the night. The coupons for food could only be used in 2 places.
The flights were very comfortable but as soon as one thing goes wrong your get basically nothing.
Hari
from United Kingdom - April 14, 2017
Flew Economy
Great for the price. 3 hour leg with inflight entertainment in economy class And free food too so I think great value for 275 Pounds LHR-SVO-EVN
On the LHR to SVO leg a A330 was operated with inflight screens for each seat in their economy class service. This off course made the flight pass by easy.
Transit in SVO was fast and the medium 3 hour flight to Yerevan in A321 only had sandwiches and drinks. Next time I am buying in Burger King at SVO.
There were no issues with luggage on the flight to Yerevan but in the returning flight my luggage got lost in SVO. Must be due to short transit time I assume.