Aeroflot

As always Aeroflot is the most cranky and unprofessional airline. Flying back to Almaty, Kazakhstan from Rome, Italy thorough mighty Moscow, Russia I encountered another weird problem, my luggage wouldn’t have gone directly to Almaty as a transit item, instead I had to get out of transit zone crossing the border, then pick up my luggage from the conveyor, cover another 900 m to another terminal with the luggage and afterwards check it into the flight from Moscow to Almaty!!! That was so inconvenient and stressful taking into consideration typical sluggishness оf Sheremetievo services. The passport control officer asked about purpose of visit to Russia what could I have told her? I said to pick up my luggage! Later I was told by Aeroflot check-in boy that that is sort of “customs rules” and Aeroflot has nothing to do with it. Strange hearing it, as if there are no customs in Kazakhstan. I sincerely believe that such monster as Aeroflot could have fixed that kind of situations not really convenient for its passengers however they are not inclined to do anything. Another problem is servicing meals on board, normally the airlines start servicing passengers with meals, starting from the beginning to cabin centre and from the centre to the end engaging two crews of flight attendants with trolleys, on my flight there was only one crew servicing the whole economy cabin. I asked flight attendant called Valentin why was that. The explanation was given as if they have shortage of flight attendants. Strictly for the birds! I saw lots of them idling in business class doing totally nothing since in business class only three chairs were occupied!

I flied to China from Italy with the necessary things to stay long term, arrived only with my backpack with a couple snacks and a laptop. The flight from Italy to Moscow was delayed and I lost the connection to Guangzhou, rapidly I got switched to another flight to Beijing and then Guangzhou, being assured that I would get my luggage too in Guangzhou. I knew that when you switch to a local flight in China you must get your luggage at the entry airport, so I asked the gate crew and have been assured again that in this case they would take care of the transfer. Arrived in Guanghzou of course my bag was not there. The Beijing-Guanghzhou flight was operated by China Southern, where I left immediately a report (PIR) then waited, calling twice a day them, Aeroflot and finally Beijing airport before knowing after almost a week that my baggage was waiting for me at the Beijing customs and they could not release it because it would need my authorization. No one from Aeroflot and China Southern ever informed me about this or gave me a clue that they even were aware of. Finally, I got my authorization delivered and my bag collected by a colleauge in Beijing. Meanwhile, from Aeroflot and China Southern, I was still hearing that my luggage was in the follow up search. Thank you, to my company’s assistant GM and our colleague in Beijing.

Terrible service. Spend a lot of time under the freezing rain. Transportation from terminal to the board – like rush hour in Tokyo. No any meat in menu ( business class). Brrr.

Service was professional, attentive and friendly. The lunch menu listed six (!) courses: appetizer, entree, salad, soup, choice of three main courses and dessert. In addition there was a light meal before landing. The cabin was spotless and clean. Seats are flat bed in 2+2+2 seat configuration, which is OK considering the B777’s big cabin width. Very good value for the money, especially if you buy the ticket in advance.

I traveled on 10/11/17. I was not lucky because I had a huge man next to my seat 9D. His left arm and shoulder were pushing me constantly toward the other side of my seat; I was very uncomfortable. I moved to one of the free seats of row 8 (exit door’s row) were 4 of the 6 seats were free. A crew attendant came immediately and ordered me to move back to my assigned seat because all seats of row 8 were already taken. Lie, we were already flying for more than half hour! I explained the reason of my change and I asked for another seat. The only one available was in the last row where seats don’t recline and are uncomfortable. I expressed my disappointment, but it didn’t change their attitude, justifying it with Aeroflot policy. I also offered to pay for the change with no result. This is not absolutely an airline to be compared with other European and American airlines.