4/10

    From 77 passenger reviews

    Musicland

    from Vietnam - July 7, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Aeroflot deceived its customers!
    1. Flight SU 291 Hanoi – Moscow Sheremetyevo (HAN-SVO) at 10:45 on 06 Apr 2019 was delayed until 14:16,. This resulted in the cancellation of my second Moscow – Paris CDG flight (A ticketed by Aeroflot SU2460 – departure at 19:35 the same day April 6) and led to my cancellation of Paris CDG.
    2. Through the SU291, I have arrived to Moscow Sheremetyevo about 20:00 Moscow time (6 April). After an hour of waiting in line (there were a lot of cases of passengers like me, about 150 passengers), the officer Aeroflot told me that I needed to wait until 22:00 to meet another staff who will give me the hotel voucher to sleep overnight.
    – 22:00 Aeroflot: come back here at 23:00, we will answer!
    – 23:00:Aeroflot: we are waiting confirm-invitation from Hotel! Wait until 24:00!
    – 24:00: Aeroflot did not receive any invitation from Hotel, we have not any more information!

    Please evaluate yourself and decide whether to choose Aeroflot – a major airline that deceives and treats your passengers so badly!

    Michael

    from United States - June 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My wife and son flew Aeroflot with a connection through Sheremyetova, Aeroflot’s central hub. The flight from Almaty touched down in Moscow on time, but passengers had to wait 20 minutes on the plane for the terminal bus, and then for all passengers to disembark. The stewardess assured my wife that if the connecting flight was missed, “they will give you seats on the next flight.” By the time my wife and son cleared the security check, the boarding gate for their flight to JFK had already closed. Aeroflot desk agents told my wife that the missed connection was her fault and she would have to pay full fare for the onward journey, more than $1,700! Many other people were in the same situation. A little old Russian lady tells an agent, “I can’t pay, I don’t have any money, I spent all my pension on the first ticket.” The Aeroflot agent responds, “Don’t you have any relatives you can call that could pay for your ticket?”

    This is brazen fraud, in the broad light of day, aggravated by real, criminal elements of hostage-taking and extortion.

    Inas

    from United States - June 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Never use this company! ame, horrible
    lost my luggages, you are shame. And you just tell me to wait! Shame on you, never ever fly with aeroflot, probably worst service and costumer service in the world

    Lusine

    from United States - April 21, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This review is specifically about a check in employee of Aeroflot. My parents (both in their 70’s) and I had shopped in the airport and had a few bags in hand. Understandably, we were asked to consolidate the bags so that each of us had 2 bags. We obliged, meeting both weight requirements and having our bags fit inside the sample box of the acceptable hand bag items. She seemed to have a personal vengeance making us go back and forth twice to the weighing table even though another employee had already done so. She even brought out a measuring tape. Each item was under 5 pounds. I had a plastic bag with clothing and she made me further consolidate because the height was a millimeter above the height requirement. She was so incredibly harsh with our bags that she ripped the handles off of a recyclable bag I had in addition to ripping in its entirety a plastic bag I had with items purchased in the airport. Another male employee was supporting me and even taking photos to share back with management. I will never fly this airline ever again.

    MICHELLE

    from United Kingdom - January 16, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My daughter flew with Aeroflot and due to horrendous queues at passport check and security, a connecting flight was missed along with 100’s of other people. She alerted airport staff at security check and was told to push to the front. Other passengers pushed her back shouting that they too were about to miss their flights. WIFI is almost impossible to use at Moscow, so without communications she was understandably very upset to have missed her flight. The staff at the airport were extremely rude and unhelpful telling her it was her fault that she missed the connection, however with hundreds of other people all missing connecting flights it would appear not. She had to queue for another hour just to talk to customer service…… With no other options, we had to book her another ticket at considerable expense and then told that her return flight was invalid, due to her missing the connecting flight. So yet another expense booking her flight home. One of the busiest times of the year, you can imagine how much money we have spent on these flights. Response from customer service took exactly 1 month. A long winded message to say, she checked in at Heathrow accepting the transit time and ticket conditions, so there is nothing they will do. I have posted on local facebook pages asking if anyone has had the same issue. It’s remarkable how many people have faced the exact same problem and even more who have lost or had their baggage damaged. I even had people respond who had been on other flights transiting at the same time and told me of the chaos. My advise is to avoid this airline at all cost!

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