Aeroflot

I traveled in May 2015, the Stockholm-Moscow-Stockholm. I received great service and attention. No trouble checking in, luggage or passportcontrol. From now on I fly regularly with Aeroflot.

I flew with Aeroflot from Frankfurt Int. Airport to Moscow Sheremetyevo Airport. The Staff was very polite and the service was pretty good in the view of the price. All meals and drinks were included. The flight was very good even the weather wasn’t nice. There were fresh blankets on every seat and the plane was clean. The informations given by the staff were understandable even they had a russian accent. I can recommend Aeroflot.

I was late by like 10 minutes and they absolutely refused to cooperate, I asked them if they can refund some of my money and it was a straight no. They didn’t even try to put me in a different flight. To my great surprise they cancelled all my return tickets too! Like WTH!. worst worst worst customer service. If you are running an airline have the sense to help your customers who are spending 1300$ on your god forsaken service!

Last night I returned to home without my luggauge. Despite numerous attempts from destination luggauge department, Aeroflot still did not bother to send my luggauge along with a few people.
I also personally attemtpted to call their lost baggage department during working hours but no answer. When considering number of people on the queue from the same day (2 out 3 flights), it is very interesting to see such lost ratio. I have travel insurance but there are stuff that cannot be replaced with money. Russian authorties already don;t have any human feelings so they even not bothering about anything. Make yourself a favour and pay a few bucks extra and get a proper airlines.

I attempted to get the attention of a stewardess, and she ignored me and quickly began an excited conversation with another passenger in Russian. I brushed this off and found another stewardess to help me. After the next encounter it became apparent that I was receiving a lesser standard of treatment than other passengers. I am a mixed race black female, Marine Veteran, graduate student, business woman, and athlete. I’m polished, articulate, and genteel; I have never been discriminated against for exhibiting immoral low class behavior nor do I allege discriminatory treatment based on race lightly.