4.1/10

    From 70 passenger reviews

    Inas

    from United States - June 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Never use this company! ame, horrible
    lost my luggages, you are shame. And you just tell me to wait! Shame on you, never ever fly with aeroflot, probably worst service and costumer service in the world

    Lusine

    from United States - April 21, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This review is specifically about a check in employee of Aeroflot. My parents (both in their 70’s) and I had shopped in the airport and had a few bags in hand. Understandably, we were asked to consolidate the bags so that each of us had 2 bags. We obliged, meeting both weight requirements and having our bags fit inside the sample box of the acceptable hand bag items. She seemed to have a personal vengeance making us go back and forth twice to the weighing table even though another employee had already done so. She even brought out a measuring tape. Each item was under 5 pounds. I had a plastic bag with clothing and she made me further consolidate because the height was a millimeter above the height requirement. She was so incredibly harsh with our bags that she ripped the handles off of a recyclable bag I had in addition to ripping in its entirety a plastic bag I had with items purchased in the airport. Another male employee was supporting me and even taking photos to share back with management. I will never fly this airline ever again.

    MICHELLE

    from United Kingdom - January 16, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My daughter flew with Aeroflot and due to horrendous queues at passport check and security, a connecting flight was missed along with 100’s of other people. She alerted airport staff at security check and was told to push to the front. Other passengers pushed her back shouting that they too were about to miss their flights. WIFI is almost impossible to use at Moscow, so without communications she was understandably very upset to have missed her flight. The staff at the airport were extremely rude and unhelpful telling her it was her fault that she missed the connection, however with hundreds of other people all missing connecting flights it would appear not. She had to queue for another hour just to talk to customer service…… With no other options, we had to book her another ticket at considerable expense and then told that her return flight was invalid, due to her missing the connecting flight. So yet another expense booking her flight home. One of the busiest times of the year, you can imagine how much money we have spent on these flights. Response from customer service took exactly 1 month. A long winded message to say, she checked in at Heathrow accepting the transit time and ticket conditions, so there is nothing they will do. I have posted on local facebook pages asking if anyone has had the same issue. It’s remarkable how many people have faced the exact same problem and even more who have lost or had their baggage damaged. I even had people respond who had been on other flights transiting at the same time and told me of the chaos. My advise is to avoid this airline at all cost!

    Varun

    from India - January 3, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The flight was the worst experience of my life. Aircraft – old and small Food – pathetic (wont even serve my pet dog) Inflight staff – rude and has no knowledge. Gives wrong information Flight – the original flight was delayed by the company and due to ehich our connecting flight to delhi was missed by merely 10mins. The company could moy hold the flight, gave next flight which was after 24 hours, provided no accommodation, spent the night at airport and the staff had no solution to the problems Airplane – old aircraft, torn seats, pathetic infight entertainment, no alcohole,

    Cristina

    from Spain - December 27, 2018

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We flight all family (5people) from Jakarta to Alicante to visit our family for Christmas. In each stop we need to wait hours to get the boarding pass. They didn’t give us in Jakarta. After that, our luggage has never arrived and we still waiting. We are in winter and we have nothing to wear and is Christmas time, a lot of shops are closed We are desperate and no one is doing anything. We pay a business ticket for nothing

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