4/10

    From 77 passenger reviews

    BARBARA

    from Italy - January 8, 2020

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    L’aereo usato per i voi Milano-Mosca ha parecchio spazio per le gambe e un buon cibo. Non c’è lo schermo per l’intrattenimento ma in complesso lo consiglio. Sulla tratta Mosca-Phuket invece c’è pochissimo spazio per le gambe l’intrattenimento è sufficiente e il cibo passabile. Riguardo al personale del check in, a parte a Milano sono scortesi e per niente orientato alla soddisfazione del cliente

    mariya

    from Bulgaria - January 4, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    When my dad passed away, he wanted to be buried in his home city – Saint-Petersburg.
    After a consultation with Aeroflot and Russian Embassy, we understood that in order to travel with funeral urn, we need to collect, translate and legalize few documents. When I arrived at Sheremetyevo airport on 11.12.2019,I asked once again the representatives of Aeroflot, if I can travel further and is everything all right. They told me that all the documents are correct. On 12.12.2019 I arrived in Vnukovo airport. At the registration desk, the representative of Aeroflot/Russian airlines told me, that I am not allowed to travel with the urn and that is company policy. I told her, that I collected all the required documents and that I traveled from Sofia to Moscow with Aeroflot and with funeral urn in my luggage.They didn’t know the company policy at all. After a 10 minute call, they told me, that I can transport the urn with cargo but not on the plane, but if I do so, I will miss the plane, so the best I can do is to buy a ticket for their next flight.

    Irina

    from United States - December 21, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Always the best price for tickets, very friendly and helpful staff, very good food service and entertainment

    Victoria

    from Norway - August 30, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I have never traveled with such an unprofessional airline. Did not reach the other flight. A lot of other passengers had the same problem and there was a very long queue where you had to stand for about 100 minutes before getting help since they had only staffed two people. The staff cant communticate in English.
    It seems that all those employed by this airline hate their lives, they are on their cell phones rather than coming up with menus when you sit down at the restaurants, they do not smile at all and show that they are not interested in providing good customer care. We have never experienced vare the like ever. We have met at least 30 people who say they will never travel with this airline again. HR has failed miserably on which staff are employed in the company, and it is clear that it is control-based / financial-based HR, rather than a commitment-based HR.

    Fabienne

    from Switzerland - July 20, 2019

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    First flight was a connecting flight from zurich to moscow sheremetievo and then to tolyo narita.our flight started more than 1 hour later without explanation in english. We missed the second föight and waited for them to find a solution for at least an hour. Then we had to run through the airport in 7 minutes to catch a flight to peking. In peking no one could speak english or did understand what our problem was. We had to change glight and had to stop additionally in shanghai. Everxtime with check in and security. No one told us about the second stop. At last in tokyo our luggage was missing. On our flight back they lost our luggage again. Never again.

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