3.9/10

    From 74 passenger reviews

    Victoria

    from Norway - August 30, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I have never traveled with such an unprofessional airline. Did not reach the other flight. A lot of other passengers had the same problem and there was a very long queue where you had to stand for about 100 minutes before getting help since they had only staffed two people. The staff cant communticate in English.
    It seems that all those employed by this airline hate their lives, they are on their cell phones rather than coming up with menus when you sit down at the restaurants, they do not smile at all and show that they are not interested in providing good customer care. We have never experienced vare the like ever. We have met at least 30 people who say they will never travel with this airline again. HR has failed miserably on which staff are employed in the company, and it is clear that it is control-based / financial-based HR, rather than a commitment-based HR.

    Fabienne

    from Switzerland - July 20, 2019

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    First flight was a connecting flight from zurich to moscow sheremetievo and then to tolyo narita.our flight started more than 1 hour later without explanation in english. We missed the second föight and waited for them to find a solution for at least an hour. Then we had to run through the airport in 7 minutes to catch a flight to peking. In peking no one could speak english or did understand what our problem was. We had to change glight and had to stop additionally in shanghai. Everxtime with check in and security. No one told us about the second stop. At last in tokyo our luggage was missing. On our flight back they lost our luggage again. Never again.

    Musicland

    from Vietnam - July 7, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Aeroflot deceived its customers!
    1. Flight SU 291 Hanoi – Moscow Sheremetyevo (HAN-SVO) at 10:45 on 06 Apr 2019 was delayed until 14:16,. This resulted in the cancellation of my second Moscow – Paris CDG flight (A ticketed by Aeroflot SU2460 – departure at 19:35 the same day April 6) and led to my cancellation of Paris CDG.
    2. Through the SU291, I have arrived to Moscow Sheremetyevo about 20:00 Moscow time (6 April). After an hour of waiting in line (there were a lot of cases of passengers like me, about 150 passengers), the officer Aeroflot told me that I needed to wait until 22:00 to meet another staff who will give me the hotel voucher to sleep overnight.
    – 22:00 Aeroflot: come back here at 23:00, we will answer!
    – 23:00:Aeroflot: we are waiting confirm-invitation from Hotel! Wait until 24:00!
    – 24:00: Aeroflot did not receive any invitation from Hotel, we have not any more information!

    Please evaluate yourself and decide whether to choose Aeroflot – a major airline that deceives and treats your passengers so badly!

    Michael

    from United States - June 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My wife and son flew Aeroflot with a connection through Sheremyetova, Aeroflot’s central hub. The flight from Almaty touched down in Moscow on time, but passengers had to wait 20 minutes on the plane for the terminal bus, and then for all passengers to disembark. The stewardess assured my wife that if the connecting flight was missed, “they will give you seats on the next flight.” By the time my wife and son cleared the security check, the boarding gate for their flight to JFK had already closed. Aeroflot desk agents told my wife that the missed connection was her fault and she would have to pay full fare for the onward journey, more than $1,700! Many other people were in the same situation. A little old Russian lady tells an agent, “I can’t pay, I don’t have any money, I spent all my pension on the first ticket.” The Aeroflot agent responds, “Don’t you have any relatives you can call that could pay for your ticket?”

    This is brazen fraud, in the broad light of day, aggravated by real, criminal elements of hostage-taking and extortion.

    Inas

    from United States - June 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Never use this company! ame, horrible
    lost my luggages, you are shame. And you just tell me to wait! Shame on you, never ever fly with aeroflot, probably worst service and costumer service in the world

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