Aer Lingus

Travelled to Burgas recently from Dublin. Aer Lingus had us wait for almost 3 hours as their policy seems to have every traveller queue in the same line no matter where you are going. Eventually we were called to the front of the queue as the plane was boarding. What a disaster. The return flight from Burgas was delayed by an hour and a half and it seems this is a regular occurrence with this particular Saturday evening flight. Of course Aer Lingus managed to squeeze inside the 2 hour compensation for delay..

My boyfriend and I both had food poisoning from the pasta bolognese we receive in flight. We were sick for 24 hours after our flight and it took several days for our stomach’s to feel settled again. My parents and sister were on the flight and had the chicken and potatoes and were fine, but we were not fine. After this experience we will never fly with Aer Lingus again, as we never want to experience to pain we went through after eating our meal.

To top it all off, my dad’s in-flight entertainment would not work. His screen was frozen and he was unable to watch movies, listen to music or play games his entire flight. He mentioned in to the flight attendants, who did not seem to care or listen that his was broken and made no attempt to help him.

We also were unable to check in online, as there was a problem with the service. When we got to check in, we got asked if we could check in online and we said no and we got asked why, as we should be doing that and they didn’t seem to care that we tried every hour prior to leaving for the airport and kept getting the same error and were unable to check in.

Our flights between Boston to Dublin and Dublin to Venice were very pleasant and uneventful. Unfortunately our flight from Rome to Dublin in July 3 wasn’t as pleasant. My seat had dried chocolate smeared on it and my tray table was very dirty but the real problem that I experienced was that your company charges for water. I do understand that snacks and beverages are often charged for but after a 45 minute delay ( due to baggage issues) after boarding on a 90 degree Fahrenheit Day I truly thought that it would have been more than reasonable to beable to get a free cup of water that didn’t come out of the airplane tap. This is an issue that corporate should discuss. Otherwise I have never had any issues with your flights.

I traveled to Ireland on June email 21st. and returned to the US on June 28th. Flying with Aer Linus was exceptional. The food was good, the flight attendants were helpful, the flight was smooth. Going over, there were no issues. Coming home there were not enough blankets for everyone . The cabin we very cold. There was a baby screaming from the start of the flight to touchdown. One of the attendants walked up and down the aisle several times carrying the baby to calm him down. All in all I will travel with Aer Lingus again.

Yesterday we boarded an Aer Lingus flight and were told that there were no places available for my husband and me to sit together, even though we booked our tickes together. They said we should have pre selected our seats online. Now the only option we had was to pay 55 euros per person extra.

We’ve taken more than 100 flights and have NEVER seen this situation. We were not warned that if we didn’t select our seats online we might not be sitting together. Even with the cheapest budget airlines we always got seats together.
After we paid, and boarded the plane, we saw there were actually many seats available where we could sit together.
We will never ever use this airline again. I think it’s outrageous how they treat their customers.