Aer Lingus

DUB-MAN A320 A short one hour flight from Dublin to Manchester, the single class A320 decked out in blue interior. I was expecting more green. self check in and bag tag as is the standard in lots of UK/EU airports, quick and almost simple except having to weigh the bag, print the tag and then re-weigh the bag. But overall simple once we worked it out. Being someones birthday we paid for Aer Lingus lounge access, the lounge was basic but pleasant, no hot food other than soup. No sandwiches, but pasties, biscuits, nuts and other snacks. Fresh fruit also available. Departed on time and with only 35 minutes in the air the 60 minute flight time seems to allow for congestion at MAN. Pre-booked exit row seats and they were the standard type and fine for the short flight. Buy on board for all food and beverage so we didn’t bother with anything, but there was the standard prepacked sandwiches, noodles and snacks. All food and beverage prices are in € and can be paid with cash or card. Staff on board were pleasant, and chatty; which is good as there is no IFE. Overall a decent flight with no dramas.

I flew to Madrid, Spain and the airline left all the bags behind. I arrived in Madrid on Sept 5 and did not get my bags until three days later. I had to go to the airport because they never delivered my bag to where I was staying. I have attempted to reach someone regarding my claim and I have yet to hear from them 2 weeks later. Customer service is awfull.

Staff were rude and sarcastic when asking for basic help. Handset didn’t work for my son. None of our screens were able to show the maps feature. I pre-booked a child’s meal in advance but he was given an normal meal instead. I had my reference number from booking the child’s meal on line but that was dismissed. My son was treated rudely by a couple of members of staff and we were even subjected to smart alec quips when we had asked for genuine help. Our flight was July 26th from Dublin to Chicago, flight no. 125. Previously when I queried in a reasonable manner why our flight had been delayed on hour before boarding I was chided by the lady behind the desk that I should have checked my flight times when I had checked in. This was absolutely and totally offensive behaviour. After this whole experience, my family will not wish to use Aer Lingus for long haul flights in the future.

I had to cancel a flight departing LA to Dublin. I have phoned each day for seven days and NO ONE answers the phone. How does this company stay in business. Horrible, unacceptable customer service. Will not fly this airline ever.

Worst customer service- EVER. Potential future fliers: please read this in its entirety- you will thank me later for avoiding this airline. They lost our bags over two weeks ago, and they never communicate anything. I’ve exhausted myself making multiple phone calls, most of which end in “we’re not sure, you’ll have to call back later” or worse yet, “we’re not sure, we’ll call you back” and then NOTHING- why I have to be the one making 100% of the effort to keep open communication in the first place I can only chalk up to laziness or fear of admitting incompetence. One of the representatives told me they found the bags and that they would be on the next flight out, and then the next day I called and spoke to someone else, confused as to why I was told that because it had not been found. It was at this point that I learned it was best to start making note of the names of the employees, if only for SOME level of accountability. They eventually found one bag a few days later and sent it back, but no word on the other. In the meantime, to demonstrate their level of disorganization, on their own website, both bags still say “TRACING CONTINUES. PLEASE CHECK BACK LATER” even though they se