4.6/10

    From 110 passenger reviews

    Emily

    from Ireland - June 1, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This was my first time flying with Aer Lingus. I have flown on many airlines all over the world and this flight was one of the worst flights have ever experienced. On both legs of the flight the staff were rude, and on my first leg of the flight the plane itself was obviously not well maintained. It was dirty, my seat did not recline, and weirdest of all there was a gaping hole in between my seat and the window – which dropped down into the pit of the plane. If you make the mistake of falling asleep and your phone dropping from your lap to the floor as I did, you can lose your phone into the gaping hole in the airplane. I tried calling their customer service to explain the situation and they all spoke to me like I was an idiot and just repeated that they were not responsible for my lost property, then finally directed me toward an online lost item submission form…which yielded the same answer. I recommend avoiding this airline at all costs.

    Navya

    from United Kingdom - May 31, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I fly 3+ times a year internationally and this was my first time flying Aer Lingus. The transatlantic flight from Seattle to Dublin was delayed, awfully dirty and the seats wouldn’t recline. The staff was impolite. The domestic flight from Dublin to Birmingham was worse; the management was a mess. As I was getting through security, the airline updated the monitors that the flight had left, whereas they hadn’t even started boarding. Thee were always unaccessible whenever I reached out. This flight was cheap and the food (on the transatlantic carrier only) was good but the pros are not worth the hassle. I would recommend finding a better airline. Their organization is a mess and they are unreliable. You get what you pay for. If you do decide to fly through them, get travel insurance and cover your bases. Good luck!

    Kathy

    from United States - January 25, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Don’t fly with them if you can avoid it. Horrible experience with Aer Lingus. I have flown with them 4x and the first 3 were great. I noticed a decline in their service and appearance of the plane. The plane was dirty and old, and the attendants were snooty and could hardly bother themselves to help you. My trip that I was planning for 6 mos with my daughters was cut short by a day because my flight was cancelled due to mechanical errors. We were able to get on a flight for the next day, but I lost $400 on hotel rooms for the night we lost. And they will do nothing about it. They rejected my claims. So you will be taking a chance on anything pre-paid and your flight does not take off when it was scheduled

    Paddy

    from Ireland - January 19, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flight from Dublin to Las Palmas, Gran Canaria, Dec 2017. Excellent staff, my wife suffers from tinnitus , staff moved us to area of low engine noise. Constant attention and care through out the flight. Will fly Aer Lingus again.

    Joseph

    from United States - December 1, 2017

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My wife and I had paid in advance for window seats to and from Dublin. Upon leaving to come back to the US, we were seated in the middle. Crying kids in front of us and beside us. I had picked up toys being tossed by kids, bottles rolling on the floor.. We had no sleep on our return to the US. The stewardess were not at all helpful in making even an attempt to reseat my wife and I. I’ve contacted Customer Care of Aer LIngus several times with only a message saying that we will contact you shortly! Well, shortly has been nearly two months later. It was a Great flight and loved Ireland.. We did not get what we had paid for…. No help from the stewardess and even making an attempt to reseat us/or even compensate us.. The Customer Care doesn’t even care about our issue’s. I’ve requested their corporate address/email..phone number..but as usual no one has made any contact! I DOUBT that I would ever choose this air line to travel back to Ireland… Very DISAPPOINTED with you Aer Lingus. Lets see how long it takes now to hear from someone….

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