6.4/10

    From 85 passenger reviews

    Chandlor

    from Poland - April 22, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I had a family booking with Aegean over Easter 2020. With the COVID-19 pandemic, the flights were cancelled. This is understandable. What is NOT understandable is that Aegean now refuses to give refunds. This goes against EU commission rules 261/2004. Aegean does not care and completely refused to refund my booking of almost 450 Euro. I feel like I’ve been stolen from. They have offered a voucher, but since 2 of the party where coming from the United States, the whole trip has been cancelled. The credit voucher is useless for them. This is blatantly against the law to not give a refund for a cancelled flight.

    Jadson

    from Brazil - February 27, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    having any issue with your luggage ?! God save you, they’ll not even help you with your rights.

    After flying from London to Athens by Aegean Airlines which I’ve paid for extras services such as drop off luggage. I had deeply feeling of regret. My luggage had appeared open with the zipper broken on the baggage belt at the airport. After contacting immediately the Airport employee who toke notes, pictures and instructions to contact the airline. So, I followed all instructions but the airline showed indifference plus unserviceable to me saying that they wont take any responsibility and didn’t let us know where or why to get/found my rights.

    So god luck if you book their flight.

    John

    from Germany - January 7, 2020

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Aegean Airlines is by far the best European regional airline. Other big players like Deutsche Lufthansa, KLM or British Airways fall seriously behind in terms of service, commodity and particularly food! High quality seats, fast traveling times, very attentive cabin attendants that try to accommodate every crazy passenger need and superb food put this airline in the forefront of Europe. On the constructive side, the entertainment is poor, there is no wifi connectivity in most flights, and intra-European flights are slightly expensive compared to other airlines.

    Stavros

    from Greece - November 29, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    One of the best airlines in Europe. Having traveled with most European airlines due to my occupation, Aegean simply delivers better services. Unlike established airlines that pretend not to be budget but are on the cheap side (for example check Lufthansa. The seats are similar to sitting on wood. Or a Lotus Elise.. not comfortable at all) or Budget airlines that feel like taking the bus somewhere in rural India, Aegean offers the average person, safety, comfort, food, and overall a pleasant, hassle free trip.

    Marija

    from United Kingdom - March 19, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have already read here, that someone had a similar problem. I wanted to change one letter in the name of the passenger (as my native language has some letters that do not exist in the English alphabet, and I was not provided the appropriate guide for these matters) and they wanted to charge an additional 90 euros for the ticket that cost 215 euros in the first place. I find this to be outrageous.
    For example, I had the same issue for the same trip only different destination with WIzzair, and I could do this change by myself online FOR FREE. I am not satisfied at all.

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