We booked Virgin for our Cancun destination wedding, and decided to do a Premium upgrade to guarantee good seats. 1 week before flying we went to double check our booking on virgin website only to see our seats were no longer allocated and on the return flight we were forced to seat separately. When called the Virgin helpline to complain, we were told that these situations happen when the aircraft changes and they could do nothing for us as the other Premium seats were all full. The staff member also took the pleasure of reading me the small letters in the terms and conditions saying how they don’t guarantee the seats for us. We are so disappointed and frustrated. There was no point in spending an extra £740 only to be forced to seat separately because “their aircraft changed”. There was no consideration whatsoever from the company to help us in anyway, specially being our wedding.
Home Virgin Atlantic review by Catia 2016-03-27
