I experienced a few encounters with the Vietnam Airlines staff that I can only describe as disappointing, unprofessional, and absolutely unhelpful.
I booked my mother a Business class ticket from SGN – NRT to meet me in Tokyo for a weekend trip in Japan. The airline’s policy is that if you are booking for someone else you either have to check-in with them or come to a branch to present your credit card.
When I realized and contacted the Tokyo branch staff, I was told I could confirm over email. I responded with my information but no one responded within the business day.
I contacted the Helpdesk phone line and asked if they could check on the verification. The staff told me they didn’t recognize the Tokyo branch’s email and told me they couldn’t help me. They told me it was my job to read the fine print. She talked over me, even raising her voice and cutting me off several times.
This airline does not care about your business. We will not be using Vietnam Airlines again.
