Terrible customer service. Flights don’t depart on time. They move you to another flight and don’t even tell you. What’s more to say ? AWFUL airline. To summarise:
1. We took three flights. All were delayed by at least two hours.
2. Hardly anyone speaks English making communication next to impossible with staff.
3. On our last flight from Hanoi back to Ho Chi Minh the check-in took roughly 20 minutes once at the desk and it was only when we were at the gate did we realise that the girl had bumped us to a flight an hour later. She didn’t even mention this at check-in. Note: would probably be helpful for staff to speak enough English to communicate this important fact.
Lesson: pay a bit extra and fly with Vietnam Airlines unless you enjoy the thrill of playing roulette with your travel plans.
Home VietJet Air review by Derek 2016-01-03
