The worst experience we’ve ever had flying. They cancelled our flight from Bangkok to Hanoi with no explanation, even though we’d checked in online the night before. We then had to fly to Ho Chi Minh City and then catch another flight to get to Hanoi. They advised we would need to collect our bags in Ho Chi Minh City, but what they failed to inform us of is that they wanted to send just 1 bag direct to Hanoi, which caused more confusion and upset.
we were also delayed in Ho Chi Minh by an hour, so after what was suppose to be a 3 hour flight, we spent 11 hours getting from Bangkok to Hanoi.
Home VietJet Air review by Catherine 2014-09-24
