Well, what can I say. I had the worst ever experience flying (or not flying with United). I was booked on a flight to Toronto from Washington Dulles at 12:52pm, February 21 2014.
The flight at first was on time then delayed for an hour. This delay was extended to 6pm when they officially cancelled the flight. As I was waiting for the customer service line (which was quite long) the on-ground staff called us to say that the flight was rescheduled for 9:30pm. I waited till 9:30pm, then to 10:30pm where all the passengers rangled for a food voucher (of only $7 USD). At 10:45pm the flight was cancelled and we all again waited in the Customer Service line (which took over 2 hours).
Even though I had a hotel voucher, it was useless as they refused to book a hotel close to Reagan (where my next flight would be leaving in the morning). They in fact had given me a hotel close to Dulles and gave me a transportation voucher from Dulles to Reagan. By the time I had all my vouchers and my bags it was 1:30am. I decided to use this voucher to get to Reagan and waited at the airport till my flight.
Despite our constant questioning, the airport staff could only say that our flight was cancelled due to weather and/or staff shortages. After waiting 18 hours at Dulles and worrying about whether I’d arrive in time for my international flight out of Toronto, I am deeply disappointed with United.
Luckily enough I had managed to book a flight at 6am the next day through Air Canada and arrived on time in Toronto.
All I can say is AVOID United at all costs…..
