I would rather pay more money for another airline than fly United.
At the end of March, my husband and I took our first long-distance vacation in nine years. Our flight, UA 1469 out of Newark, was delayed more than four hours, but the updates were for about 20 minutes at a time.
Apparently, we were the only passengers on the flight who had a connecting flight in Ft. Meyers, FL. We were left stranded.
No agent to help us/direct us. We had to seek help and we were sent all over the airport to meet an agent at the desk.
The agent could not find another flight or re-direct to our final destination until the next afternoon. Our first vacation in nine years and we lost a full day.
It was late at night and where are we to sleep? “Oh, we’ll find a hotel and we’ll give you meal vouchers. The hotel was nice, but would not accept the vouchers. Because it was so late, all the local restaurants were closed.
This is a Full Service Airline? We had paid a hefty baggage fee prior to our original departure, and when we arrived at the airport the next day for our connecting flight, the agent insisted that we had to pay the fee again. Luckily, I had printed out a copy of the online receipt. Only when I produced that paper did she stop arguing. No apology or anything. The agent was quite curt.
Don’t fly United.
