Worst experience ever. I had 3 cancelled flights in one round trip. Ground staff tried to help but wasn’t well trained to actually find suitable alternative flight options for me. I flew from Wichita, KS to Providence, RI with a layover in Chicago. (all in all a 6 hrs journey) The first flight was cancelled and they tried to book me onto a Delta flight. But because the United ground staff didn’t know how to transfer passengers to other airlines, I missed my Delta flight. They then send me on a 12 hours travel from Kansas to Texas to NYC to Rhode Island. Then the NYC to RI flight got cancelled and they didn’t even tell me. They just took me off the flight list to NYC. I was stuck in Houston and nobody told me why. I ended up flying to Boston and paying for a taxi to get to Providence.
Home United Airlines review by Kerstin 2016-02-06
