Appalling check-in experience. All self-service and if you want to book baggage through from USA to AUS with a different airline it becomes very difficult. I travelled First class from SF to LAX and when I checked in at the First Class counter I was told that I needed to go back to the general queue because I was not travelling international. To the credit of the United team member, she did eventually decide to help me check in my luggage as I was travelling on to AUS with Qantas, but it was touch and go for a while. The cabin crew on the other hand, are very helpful and nice. I travelled united economy NYC-SF and they were as nice in Economy as they were in First class from SF.
Home United Airlines review by Joann 2013-12-20
