I traveled with a friend to Las Vegas with a connecting flight from Houston. I would highly discourage anyone from travelling with this airline. The total experience was atrocious. From the offset the staff at United were unhelpful and lacked knowledge. At baggage drop at Heathrow we were miss-informed about how our connecting flight would work and how our luggage would be transported between flights.
On board the airhostesses were rude, and unhelpful. Any question we asked was seen as a huge bother and we were left feeling as though we were a pest and a hindrance. For a country that prides itself on good customer service our first experience of American service was discouraging. Our flight was late into Houston and as a result catching the connecting flight was a nightmare. Airport representatives were incredibly rude and abrasive.
Needless to say we were not looking forward to our return flight to the UK. Once again the air hostesses were aggressive in their approach and for a long haul flight the offer of water was hard to come by, and when asking for a beverage we were meted with raised eye brows, glares and a clear reluctance to serve. Many people on the flight were muttering about the air stewardess’s rude behavior.
I would never use United airlines again. The constant rude attitude and unhelpful nature is not something that either myself, or my friend appreciated on a 15 hour flight. In the future I would rather pay extra and fly with British Airways or Virgin Atlantic.
