My husband and I recently boarded a flight in Washington, DC Regan National Airport. Our check in experience with the United Airlines desk attendant was one of the poorest ever received. If this women is the face of your new customer service policy, you will never reach more than satisfactory or far below. She was one of the rudest, cold person we’ve ever experienced at United. We inquired why our boarding passes were not marked as pre-check as we have paid for that service. She just stared at us and said I don’t know. She said “Wow” thats an odd pre-check number! She continued to type on her computer and then said ” I don’t know why” and stared at us! We had several legs of travel on this trip. We went through, SFO, Detroit, Boston and then onto Washington, DC. Never having any problems with pre-check on our boarding passes. Our flight was a morning flight from DC to SFO on Friday, May 20th. This isn’t the first rude person we’ve experienced on United. I can honestly say we will avoid at all costs United Airlines. I remember when your slogan was “The Friendly Skies” so said. 🙁
EDITORS COMMENT: It’s rare that the airport staff are employed by the airline. Most check in staff/airport staff are employed by agencies such as swissport or menzies to name a few so it is out of the airline’s control.
