I travelled on 06/17/2014 from Tampa to Newark airport. My flight number was UA 1610. I spoke with one of the united employees at Tampa airport check in. I have never experienced such poor customer care, rudeness and patronising behaviour as I did with this employee. I have flown with many airlines and have never experienced anything like this.
My itinerary was TPA – EWR with United, EWR – CDG with Delta and then CDG – NCL with Air France. Having previously checked in online, I approached a united employee hoping to get assistance with tagging my bag straight through to NCL. As I completed the self check in she rudely and patronisingly told me that I was doing it incorrectly and voided the check in. She then proceeded to do exactly the same thing and told me that I must pay $70. Having previously paid $50 online the night before, I asked her what the fee was for informing her I had already paid. She shouted that it was to check the bags in. I said that I had a receipt for the $50 already paid in my email. She then realised it was because she had voided the first check in. No apology was given to me for her mistake. She asked to see the Delta/Air France itinerary and I told her the flight numbers to which she insisted that it was Air France and not Delta. Granted it was a code share, but when I tried to explain this to her she shouted me down and and loudly said, “it’s Air France!!”
Not one to kick up a fuss and make a scene at the airport, I didn’t respond to her appalling attitude, being a gentleman at all times, but I am sorry to say that this experience with United check in will make me think twice about travelling with your airline again. Being a frequent traveller to Tampa with Delta and JetBlue, receiving fantastic service from both, your employee may need to take a leaf out of their book.
Then to watch my new £200 Samsonite case being thrown from a height onto the belt was very concerning. My case did not arrive at my final destination of Newcastle, England and at present is on the tracing system.
