Cannot believe the service we got from Turkish airline at the airport. We had heard so many good reviews about your line, so booked with you. I went on your website directly and booked. The site gave me 21 hrs of lay over so I called customer care and asked. She said that if lay over is over 10 hrs then the Turkish airline will give us hotel. So I booked with the Turkish air line.
When came to the airport, totally different story. Never came across with so rude customer care ever.
The first customer care lady asked me why you came today? Your flight is tomorrow? Why didn’t you book tomorrow? How stupid is that? Our flight was coming at 3.40pm and our connecting flight is at 1 pm, how can we get that flight? They said that they do recording of the conversation, but I doubt it since the customer care was so rude and was full of liars, there is no way they are recording the conversation.
Other guy said that we give hotel only if you come by last flight and going by the first one. No one told me that when I was booking at their site and talking to customer care when I was booking it. There was no other connection even available.
Home Turkish Airlines review by Anir 2016-07-05
