My sole reason to book TAP for my flight from Zürich (Switzerland) to Campinas (Brazil) was that TAP offers flight to the Viracopos airport in the close neighborhood of Campinas. I have however experienced two major inconveniences:
1. My return flight from Viracopos to Lisbon on November 17, 2015 was cancelled and I was reassigned to an earlier flight that day from Guarulhos airport to Porto, 115 km away. I have filed a complaint per e-mail at TAP, with the request to arrange at least alternative transport, but without any feedback.
2. TAP canceled my seat on the connecting flight from Porto to Zürich on November 18, and rebooked me on their flight from Porto to Zürich on November 19. This would have led to a waiting time in Porto of 28 hours instead of 4 hours, and to me missing an important presentation I should make in Zürich in the morning of November 19. Only under very significant pressure from our side, TAP has rebooked me on their codesharing flight from Porto to Zürich on November 18, operated by Swiss, and departing at the original time.
I am strongly disappointed by lax and indifferent attitude at TAP.
EDITORS COMMENT: Sounds like a very frustrating experience.
