I will never fly Swiss Air again. The flight crew were lazy and didn’t care a bit about customers. Our entertainment didn’t work for the first three hours of a long leg from Zurich to Shanghai. The screen resolution was poor on all the planes we flew and movie choice was old and out of date. The food was appalling on every leg. The seat was broken in front of us on the long leg from Singapore to Zurich which meant the seat was constantly reclined and made eating and watching any entertainment difficult throughout the flight.
The leg from Zurich to Shanghai was made particularity unpleasant with people shouting in Mandarin the whole flight. These people had moved from their assigned seats before we’d even taken off. The crew did nothing to ask them to be quiet while the whole rest of the passengers were trying to sleep on the night flight. Pushing the crew button overhead was resolutely ignored so don’t bother. Very very disappointing.
Home Swiss International Air Lines review by Rebecca 2016-01-18
