Horrible customer service at the Athens airport customer service centre for Swiss Airlines. We originally paid to have our seats selected in advance, but when we checked in today, our seats were changed to a different number and letter. To correct THEIR mistake we had to stand in line for AN HOUR at the customer service counter to ask about this discrepancy. First the person behind the counter completely ignored us while serving the people who came after us. Then there were two girls who had absolutely no manner just bypassed us to stand in front of us. When it was finally our turn to speak to the person, she again ignored us as if we didn’t exist and spoke to the two girls who came after us. It’s amazing how she could completely ignore someone standing in front of her to serve other people. We got no acknowledgement whatsoever throughout all this time and I’ve never felt so disrespected all my life. She had absolutely no respect for people who patiently wait in line and just decided to serve people randomly. This would have never happened in Canada. I’m very disappointed at their service at the Athens international airport. This will be my first and last time travelling with SIA.
EDITORS COMMENT: It’s rare that the airport staff are employed by the airline. Most check in staff/airport staff are employed by agencies such as swissport or menzies to name a few so it is out of the airline’s control.
