Swiss International Air Lines review by Anil 2016-03-19

Flew from Zurich to Mumbai and Mumbai to Zurich and to San Francisco. Had the worst experience with their airport staff who were very rude, arrogant and non- courteous. Since I started in US with United, I had regular 21″ carry on which went through to Mumbai without a hitch. However, on return, they weighed my carry on bags and forced me to check in one carry on as it weighed over 8 Kilo, which I was not aware of, coming from USA and they refused to reciprocate their codeshare partner’s rules. I paid $109 for the carry on although they did not apply this rule to all passengers. At Zurich, opposite happened and they stopped my other carry on from taking into cabin on the grounds that it is big, even though it came in the cabin from Mumbai. Again, all my protests did not matter and when I pointed out that they are letting most other bigger carry on bags go but mine and this is discrimination, I was told by their staff members that if I do not keep quiet they will call the police. That much for democracy and applying rules. At the end, they stopped total three bags whileletseveral dozens go through. I had to check in my second carry on. Well, I won’t fly Swiss again after this.