My sister and I accompanied our 91 year old aunt (who had some health issues) from Colombo to London on the 28 January 2016. My aunt had a Business Class ticket and we travelled economy.
WE HAD THE WORST INFLIGHT EXPERIENCE EVER.
Prior to take off we explained our situation to the cabin staff and asked if f they would let us know if she was not settled. That was all ok and a couple of times the crew called us over to business class to reassure her that all was well. However, half way during the flight she was unhappy and wanted to sit with one of us, so a cabin crew member suggested I take her business class seat and she sits next to my sister.
Peace prevailed for a while until a new face appeared (later found out his name was Lanka Kamalgoda) who pompously demanded that I leave this seat as it was not Srilankan airline policy that seats be swapped. I explained the circumstances to him and he said it was ‘not his problem’ and said he can find me a seat at the back. I further explained that the cabin crew in economy were aware of the swap. At this point he told off the air hostess for not informing him.
Although I have reported this I have had no response as to any action
