My husband and I travelled Business class in flight UL 505 Colombo to London on 12th Dec. It was not a good experience and my worst travelling Business class over the past 7 years.
The air hostess behaved as if they did not want to be there. No welcome smile or warmth all in all indifferent. They were not forthcoming in helping with our cabin cases or even hanging my coat.I almost had to plead. I was given a soaked napkin (the male one) and he was giving excuses instead of apologising. I am very disappointed and it has lead me to lose faith in Srilankan Business class service. You really must improve your service.
Home SriLankan Airlines review by Chitrani 2016-03-16
