The absolute worst airline there is. Wouldn’t let us check our bags because we were literally 1 minute late. Then the plane sat on the tarmac for an hour. We had to book another flight. The lady at the counter was rude and unhelpful. I had a lap child and there is nowhere to note that when booking. I called the airport and it was impossible to get anyone on the phone. When I showed up for my flight, like they told me to, and they would handle the lap child at check-in…they made a huge deal about it saying I should have taken care of it before my flight, which I TRIED to do. Another flight got canceled 5 minutes before boarding. They didn’t know when we could get another flight so we DROVE home across the country with 12 people in a van we had to rent. They nickel and dime for baggage, seats, and anything else they can. You. end up paying more. Save yourself the hassle and just fly Southwest instead.
Home Spirit Airlines review by Jill
