I recently flew with SpiceJet SG-54 on 1st April 2024 from DXB to CCJ and unfortunately encountered an issue with missing my handbag inside the flight. Despite reporting the issue immediately upon arrival, I was disappointed with the lack of action taken by the airline to address the situation.
Upon landing, I promptly notified SpiceJet staff about the missing luggage, providing all necessary details. However, I was dismayed by the lack of communication and follow-up from the airline regarding the status of my luggage.
As a customer, I understand that unforeseen circumstances can occur, but it’s essential for airlines to prioritize customer service and take proactive steps to resolve such issues. Unfortunately, my experience with SpiceJet fell short in this regard.
I urge SpiceJet to improve its baggage handling procedures and enhance communication with passengers regarding luggage issues. It’s crucial for airlines to demonstrate accountability and provide timely updates to affected customers.
I hope that by sharing my experience, SpiceJet will take necessary steps to address the underlying issues and prevent similar incidents from occurring in the future.
