Singapore Airlines is rated as the best airline in the world, but their customer service has to be the worst I have dealt with.
Singapore Air neglected to confirm my connecting flight with their partner airline, causing me to miss my flight to Singapore. When confronted with this, they offered to rebook my flight for later that night for a $400 fee and a downgrade in cabin class. Not only did they force me to pay a premium, they did not refund me the cost of the cabin upgrade that I paid for.
I could never speak to a manager – none of my emails have been returned. They were able just to do whatever they wanted to me, and I had no power at all. Now I am going to miss my first day of my new job, I am out $400, 70000 points, and all of my stuff is in Singapore without me, and there is no option to do anything about it.
