First of all, I read that reviews about compensation and so on will not be published, but I consider this occasion as one that should be known if people consider to fly with Scoot.
I know you get what you pay for. In this case I didn’t even get that. The ground staff denied me entry to the flight, based on the reason that I am “too late” (I was not. As were the 10 other people waiting in queue with me for over 20 minutes.).
The “24h English Help Hotline” is “not there for such discussions” (yes, this is a quote).
The support of Scoot didn’t answer to my complaints on their hotline, their homepage, nor their Facebook page (which shows the complaint as read).
If you have the choice, chose another airline.
