No room at the Inn at Christmas for RJ passengers who are left stranded at a full hotel after RJ cancel their onward flight, then RJ staff leave passengers to fend for themselves.
The problems began when there were been 4 minor changes to my flight times over the past few months. The last change happened the day before I flew when you cancelled my 3.00 am dreamliner flight from AMM to BKK and put me on an old A330 9.30 flight to BKK on 17th December.
When arriving in Amman airport, there were no staff to meet anyone to tell them what to do. We had to wait an hour before we were all bussed to the hotel at 1 am in the morning was.
The bus was over-crowded and had people standing in the aisles which is a safety hazard. The coach dropped the load of people off at the hotel who were un prepared, under-staffed and unhelpful. It took a further 90 minutes sort out the mess and to check some people into a room, but there were not rooms for most of the passengers as the hotel was full.
At around 2.30 in the morning, with no one from RJ any where around, I left to come back to the airport and slept on an airport bench.
Home Royal Jordanian review by vincent 2016-01-05
