They are barely a full service carrier now. One of the worst airlines on earth. Have flown them for 40-years and watched their steady decline over the years since being privatised.
Ruthless for-profit management squeeze maximum profit for minimal service at every turn.
Now if in economy, they don’t even pretend to be providing any service. Cramped uncomfortable seats, terrible checkin and inflight service – if your flight has taken off and hasn’t been cancelled that is. Overt class discrimination now between economy and other classes. If you are not Business they behave like you are not welcome.
Impossible to contact customer service if you have an issue; and watch out for being bumped to their LCC Jetstar who are much worse!
Living in Australia Qantass are one of the most hated companies in the country.
Avoid!
