Qantas review by Rhys 2013-03-14

I fly throughout Asia all the time. Living in Perth, Australia means I will quite often fly Qantas as it is after-all Australia’s Airline. Unfortunately they act very un-Australian at times when it comes to customer service. They also promote themselves as the airline for business travellers but again this does not translate into actual customer service. Am I the only one frustrated here! They have a policy that you can only check in one bag or else you are fined. I check in two bags (total weight 18kg) and am charged $120 excess baggage. The second bag was a banner I need for a business trip and it weighed only 3kg. I then travel with this luggage all over Asia on Silk Air (budget airline), Malaysian Airlines and Singapore Airlines and none of them charge me excess baggage. I then fly back to Perth on Qantas and this time am charged a further $153 in excess baggage. Total of $270 for a 3kg banner that is worth about $100. What a joke of an airline. No wonder the planes are only half full out of Perth. Qantas really needs to address these types of customer service concerns because this client will now be flying Singapore Airlines on all future business trips.