What sounded like a good deal flying Norwegian air ended up being a walk through a company that has one of the poorest excuses for customer support. There were 3 of us checked in LA with luggage, unfortunately they
elected not to send my luggage. After reporting the missing luggage in Stockholm, the nightmare started.
Getting status was abysmal even after I contacted the Norwegian CEO and VPs. They finally found the luggage and started shipping it around, unfortunately not to the city of our travel. After seven days of
misses they finally got it right in Berlin which required several emails and international phone calls.
We followed the guidelines to submit for expenses which included a pair jeans, underwear, shirt, eye contacts and international phone calls that totaled 400+ dollars with the majority was international phone calls.
I had to contact them after several months to remind them of the claim which they ignored. They sent back an offer of 125 dollars, requesting I send back the jeans to be donated. I send back a request and again it went in to their ignore bucket. Their poor support bleeds into the attitudes at the airports, flight stewards.
