Norwegian review by Jessica 2016-05-14

I traveled from London Gatwick to JFK upon arrival my luggage hadn’t arrived. I followed the correct procedure and giving a representative of your airline the relevant details. I must say that the service we received was terrible. The following day I called up your customer services and spoke to a gentleman who clearly didn’t care for my upset. He told me he knew nothing and couldn’t/wouldn’t help. I was left in New York with nothing but the clothes I spend hours travelling in, I continued to call the airport and try to speak with someone that could help me.
Finally I got through to a help desk and spoke with someone who confirmed that not nearly enough information had been taken down regarding my bag. Meaning it was almost impossible for them to find my luggage, he said the first thing he would do is contact London and let me know what the response was. After this my bag was returned. However, I’m now left feeling very concerned with the minimal effort put in to even try and find my bag – which contained important items and medication. Every time I tried to stress this point with a member of your team I was made to feel like i was inconveniencing them for my luggage being lost