We are very unhappy past Lufthansa customers, and after almost 13 months of unsuccessful message exchanges and communications with the various Customer Service departments including asking for help from the US DOT – Do yourself a favor don’t even consider Lufthansa, it’s a black hole!
We flew with Lufthansa on June 3d, 2022 from O’Hare to the Tel Aviv with a few hours stop in Frankfurt, Germany. Three of our checked bags were lost for over 9 days forcing us to buy few items, the cost of which are officially covered by the standard Airlines policies for the lost luggage. We provided Lufthansa with all the necessary information several times, but the company’s Service Departments and mangers are totally ignoring our plea.
On Jan 19, 2023, we received the last communication from the Lufthansa Customer Service asking for our bank information without providing any identifying information and/or the payment arrangement details and again, when we responded asking for clarifications, nobody replied.
Today July 2023 – We did not receive a penny!
