LOT Polish Airlines review by L 2014-10-25

My first flight from Chicago to Warsaw was delayed for more than one hour, however, this delay is nothing compared to what happened next on my flight from Poznan to Krakow connecting at Warsaw. First, they held us at the Poznan airport for more than 2 hours without a clear explanation. After we finally boarded the plane, they told us the flight is cancelled and there is no more flight to Warsaw at that day. It is close to 12 in the evening. Then an airline representative told us that we could take a 4-hour bus ride to Warsaw, otherwise there is not much they can do. The bus is fully packed, and they did not provide any food or drinks during the entire 4-hour journey. After we arrived at Warsaw airport at about 4:30 am, we asked about our connecting flight to Krakow, and they told us there is no flight available today for us. So that means they basically dumped us at Warsaw airport without any further arrangement. I had to take a taxi going to train station and took another 4 hours train ride to finally get to Krakow. Afterwards we called the airline, and not surprisingly there is no compensation or refund. All in all, my first experience with LOT is absolutely horrible, and I will avoid flying with them in the future at all cost. I think it is ver appropriate to say that LOT stands for “LOTS OF TROUBLE”. They treat their customers as third-class, and the words “customer service” are definitely not in their vocabulary. Stay away from them if you can!